Policy
Effective Date: June 2026 | Last Updated: June 2026
At Nature Kingdom Tours, we understand that travel plans may occasionally change. This Refund & Cancellation Policy outlines the terms governing cancellations, amendments, refunds, and related charges for all tours and travel services booked through Nature Kingdom Tours ("Nature Kingdom Tours", "Company", "we", "our", or "us").
By confirming a booking with Nature Kingdom Tours, you acknowledge and agree to this Refund & Cancellation Policy.
All cancellation requests must be submitted in writing via email to Nature Kingdom Tours.
The effective cancellation date shall be the date on which the written cancellation request is received.
The following cancellation charges shall apply:
Regardless of the cancellation period, the following items may be non-refundable if already purchased, confirmed, or paid to third-party suppliers:
These costs will be deducted from any eligible refund.
If a traveler fails to arrive at the designated departure location, accommodation, airport transfer, activity, or tour commencement point without prior notice:
No refunds will be provided for:
after travel has commenced.
Requests to change travel dates, accommodation, itineraries, activities, or passenger details must be submitted in writing.
Amendments are subject to:
Nature Kingdom Tours reserves the right to charge reasonable amendment fees where applicable.
Nature Kingdom Tours reserves the right to cancel a tour or service due to:
Where cancellation occurs before travel commences, Nature Kingdom Tours will provide one of the following:
This refund shall constitute the full extent of Nature Kingdom Tours' liability.
No refunds, compensation, or liability shall arise where cancellations, interruptions, delays, or modifications are caused by circumstances beyond the reasonable control of Nature Kingdom Tours, including but not limited to:
In such circumstances, Nature Kingdom Tours will make reasonable efforts to assist travelers and recover refundable amounts from suppliers where possible.
However, refunds remain subject to the policies of third-party service providers.
Approved refunds will be processed using the original payment method whenever reasonably possible.
Refund processing times may vary depending on:
Typical processing times range between 14 and 45 business days.
Nature Kingdom Tours shall not be responsible for delays caused by third-party financial institutions.
Nature Kingdom Tours strongly recommends that all travelers obtain comprehensive travel insurance covering:
Travel insurance may provide coverage for cancellation charges that are otherwise non-refundable under this Policy.
Promotional offers, discounted packages, last-minute deals, special event tours, and customized private tours may be subject to separate cancellation terms.
Where specific cancellation conditions apply, such conditions will be communicated at the time of booking and shall prevail over this Policy.
Nature Kingdom Tours shall not be liable for reimbursement of:
unless expressly required by law.
Nature Kingdom Tours reserves the right to amend or update this Refund & Cancellation Policy at any time.
The latest version will always be available on our website.
Nature Kingdom Tours (pvt) ltd
Sri Lanka
Email: info@naturekingdomtours.com
Website: www.naturekingdomtours.com
By making a booking with Nature Kingdom Tours, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
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